NZCloud down 5/7/23

Major incident Storman Cloud
05-07-23 08:35 AM NZDT · 4 hours, 52 minutes

Updates

Resolved

We’re aware that earlier this morning, some users may have experienced issues while accessing Storman Cloud.

Our team has worked urgently to resolve this, and Storman Cloud is now fully operational again. We’ll be working to understand the root cause of these issues, and determine how we can mitigate the risk of any future occurrences.

Thank you for your patience whilst we worked on this.

July 5, 2023 · 01:27 PM NZDT
Update

Our team is still urgently working to resolve the issues some customers are experiencing when accessing Storman Cloud, and to restore normal service as soon as possible. We’ll be working to understand the root cause of these issues, and determine how we can mitigate the risk of any future occurrences, and we’ll continue to provide updates as they come to hand.

July 5, 2023 · 11:56 AM NZDT
Update

Our team is still urgently working to resolve the issues some customers are experiencing when accessing Storman Cloud, and to restore normal service as soon as possible. We’ll continue to provide updates as they come to hand.

July 5, 2023 · 10:51 AM NZDT
Update

Our team is still urgently working to resolve the issues some customers are experiencing when accessing Storman Cloud, with current estimations for a return to service at 10:30AM NZT. We’ll continue to provide updates as they come to hand.

July 5, 2023 · 10:05 AM NZDT
Update

We’re aware some New Zealand customers may be experiencing issues connecting to Storman Cloud - our team have discovered the cause and are working urgently to resolve. We estimate return to service in approximately 30 minutes, and will provide updates as they come to hand.

July 5, 2023 · 09:23 AM NZDT
Investigating

We are currently aware of an outage affecting some NZ Storman Cloud customers and connectivity may be a problem. Our team is investigating this as a high priority, and we’ll provide an update as soon as possible. We appreciate your patience.

July 5, 2023 · 08:35 AM NZDT

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